Investor Insight
Syntheia’s innovative conversational AI solution is transforming the face of customer engagement for the B2B market. Backed by a stable financial foundation, Syntheia is well-placed to execute its growth strategy, offering investors a compelling opportunity.
Overview
Syntheia (CSE:SYAI) has rapidly emerged as an innovative player in the expanding conversational AI platform-as-a-service market.
In an industry on the cusp of redefining customer engagement, Syntheia delivers advanced AI solutions tailored to the evolving demands of modern communication. Its platform, built to replicate human-like conversations across phone and digital channels, serves both large enterprises and small-to-medium businesses, many of which face persistent challenges in customer support and high turnover in frontline roles. By combining expertise in natural language processing, tonality, sentiment analysis, and conversational behavior, Syntheia sets itself apart, offering a more authentic and human-like experience than conventional chatbot technologies.
At the heart of Syntheia’s strategy is a forward-looking approach to AI-powered customer service—an industry undergoing rapid and transformative growth. The global conversational AI market, valued at US$12.24 billion in 2024, is projected to soar to US$61.69 billion by 2032, driven by a robust compound annual growth rate of 22.6 percent. This surge underscores the rising demand for intelligent, scalable solutions capable of handling customer interactions with speed, accuracy, and a human-like touch.
Market growth is being driven by several key factors, including increasing demand for customer-centric interactions, the pursuit of greater operational efficiency, and the cost savings enabled by automating and enhancing customer support functions. Syntheia is well-positioned to capitalize on these trends, equipping businesses with AI-driven tools that reduce onboarding costs, overcome language barriers, and address other operational challenges, while simultaneously improving customer engagement.
Syntheia is listed on the Canadian Securities Exchange under the ticker symbol SYAI. Its stock is tightly held, with a limited float that supports disciplined share expansion. Financially, the company is on solid footing, with $2 million in cash, no debt, and a well-structured capitalization profile that includes options and warrants. This strong financial position provides the flexibility and resources necessary for Syntheia to execute its growth strategy and adapt to evolving market conditions.
Syntheia has signed a non-binding letter of intent to acquire Beyond The Call (BTC), an Ontario-based call center operator. The acquisition targets BTC and certain of its assets. By integrating Syntheia’s AI platform with BTC’s operations, both companies see an opportunity to modernize the business, enhance efficiency, and improve customer satisfaction.
With Syntheia’s Assistant NLP platform surpassing 20,000 subscribers in April 2025, the company is well on track to achieve its goal of reaching 100,000 subscriptions by year-end.
Company Highlights
- Syntheia is a conversational AI solution delivering AI-driven, human-like customer service for enterprises and SMBs.
- The AssistantNLP Platform offers 24/7/365 multilingual support, accessible globally.
- Syntheia operates on a freemium revenue model, with scalable plans catering to varied business sizes and needs.
- The conversational AI market is expected to reach $32.62 billion by 2030, with Syntheia well-positioned to capitalize on this growth.
- Syntheia’s algorithms have achieved an 84 percent success rate in data collection and 98 percent in outreach programs, highlighting exceptional efficiency.
- Financially stable, Syntheia has $2 million in cash, no debt and trades on the Canadian Securities Exchange.
Key Technology
Syntheia is a front-runner in conversational AI, employing natural language processing (NLP) algorithms that are continually refined for accuracy and contextual understanding. The platform’s advanced NLP technology, bolstered by proprietary algorithms, enables it to understand and respond to various conversational cues, including tone, sentiment, semantics, and even idiomatic expressions. These sophisticated capabilities make interactions feel more fluid, accurate and responsive, which is particularly advantageous in sectors like healthcare, finance and customer service, where nuanced communication is essential. In fact, Syntheia’s algorithms exhibit impressive efficacy rates, achieving an 84 percent success rate in data collection and a 98 percent success rate in outreach initiatives, demonstrating the system’s effectiveness in real-world applications.
One of the most compelling aspects of Syntheia’s solution is its proprietary AssistantNLP platform, which offers 24/7/365 conversational AI service. The AssistantNLP platform is designed to handle high volumes of customer queries in multiple languages and across industries, ensuring a scalable, reliable and flexible solution for diverse customer needs.
Syntheia’s platform is also highly accessible, structured around a freemium revenue model that allows businesses to try the service at no cost and then upgrade based on usage and additional features. The freemium model’s flexibility is essential in broadening Syntheia’s customer base by reducing the initial financial commitment for prospective clients and encouraging growth from smaller firms to larger enterprise accounts.
Management Team
Tony Di Benedetto – Chairman, Chief Executive Officer
Tony Di Benedetto has nearly 20 years of IT entrepreneurship, mergers and acquisitions, and capital markets experience. As a seasoned technology business leader, he has successfully built and brought multiple tech businesses to market.
Richard Buzbuzian – President
Richard Buzbuzian is a capital markets executive with over 25 years of investment experience in Canada and Europe, and operates a family office with an investment portfolio of public and pre-IPO companies. Buzbuzian holds a degree from the University of Toronto.
Paul Di Benedetto – Chief Technology Officer
Paul Di Benedetto is a technology visionary with expertise in diverse innovative technologies, including blockchain and AI. He is responsible for overseeing the ongoing development of patent-approved technology at work from Syntheia.
Veronique Laberge – Chief Financial Officer
Veronique Laberge is a chartered professional accountant and holds the title of auditor. With more than 17 years of experience in professional practice, she specializes in certification mandates and general accounting, and acts as a consultant for public and private companies.
Emilio Iantorno – VP of Product & Experience Strategy
Emilio Iantorno, a 20-year design veteran, specializes in crafting engaging product experiences for diverse audiences and industries. Emilio leads the Syntheia design process, effectively harnessing the best technology to tackle business challenges.